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#2431 RE: USB 3.0/3.1 Drivers (original and modded) by Fernando 27.12.2020 19:25

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@RBRB-5000:
Welcome to the Win-RAID Forum!
To be able to answer your most important questions I need the name(s) and the HardwareIDs of the on-board USB 3.0/3.1 Controller(s), which are listed within the "USB Controllers" section of the Device Manager.

Zitat von RBRB-5000 im Beitrag #2430
Also, is the hardwareID from the device manager same as the deviceID?
The HardwareIDs contain the details about the vendor and the exact model of the related device and consist at least of
a) the VendorID (=VEN_XXXX or VID_XXXX) and
b) the DeviceID/ProductID (=DEV_XXXX or PID_XXXX).
Good luck and a Happy New Year wishes
Dieter (alias Fernando)

#2432 RE: USB 3.0/3.1 Drivers (original and modded) by RBRB-5000 27.12.2020 23:13

Hello Fernando,

Thanks for your quick reply.

Unfortunately, there is no "USB 3.0/3.1 Controllers" listed under "USB controllers" section of the Device Manager.

For all the gray coloured listed devices, the message under its "Properties > General > Device status" mentions that "Currently, this hardware device is not connected to the computer. (Code 45).To fix this problem, reconnect this hardware device to the computer."

Have attached a screenshot showing hidden devices.

#2433 RE: USB 3.0/3.1 Drivers (original and modded) by Fernando 28.12.2020 00:02

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@RBRB-5000:
Your problems are obviously caused by the fact, that your currently used OS Win10 cannot use the matching brandnew generic Win10 in-box USB 3.0/3.1 drivers from Microsoft, because the old and not 100% compatible Intel Win7 drivers for your on-board Intel USB 3.0 Controllers are still installed.
According to >this< page the solution is easy: Do a right click onto the listed 2 devices named "Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D" and " - 1C26" from the devices list of the Device Manager and choose the option "Delete" (inclusive driver software). Then restart the computer.
A far better solution would be to backup your important personal data and to do a clean install of the latest Win10 Edition (after having deleted all existing partitions of your currently used system drive).

#2434 RE: USB 3.0/3.1 Drivers (original and modded) by RBRB-5000 28.12.2020 10:05

@Fernando:
As you have mentioned, I did the option "Delete" on both the Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D" and "- 1C26". After restarting the computer, I see both the drivers ("1C2D" and "1C26") installed. Now, even with the selection "Show hidden devices", I don't see any gray coloured listed devices as before (attached screenshot).

But unfortunately, still there is no "USB 3.0/3.1 Controllers" listed under "USB controllers" section of the Device Manager.

#2435 RE: USB 3.0/3.1 Drivers (original and modded) by Fernando 28.12.2020 11:58

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@RBRB-5000:
Thanks for your report. Microsoft's solution seems not to be perfect.
If you don't want to do a clean install of Win10 and to get rid of all the Win7 upgrade garbage, I recommend to try the following:
1. Do a right-click onto one of the listed Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controllers and choose the options "Update driver" > "Browe my Computer..." > Let me pick...".
2. Look into the list of the "Compatible Hardware" for an entry "Intel USB 3.0 eXtensible Host Controller - 1.00 (Microsoft)".
3. Choose it and let it install, but don't reboot now.
4. If the second "Intel(R) 6 Series/C200 Series Chipset Family Enhanced Host Controller" should still be listed in the section "USB Controllers", restart with point 1 and update the related driver as well.
5. Reboot
Good luck!

#2436 RE: USB 3.0/3.1 Drivers (original and modded) by RBRB-5000 28.12.2020 12:58

@Fernando:
Thanks again for proposing alternate solutions. For the moment, I don't prefer to do clean installation of Win10.

For the step 2, with "Compatible Hardware" selected, I didn't find any entry mentioning "Intel USB 3.0 eXtensible Host Controller ..." for both the controllers (1C2D and 1C26). Attached screen shot.

Even with non selection of "Compatible Hardware", I didn't find any entry mentioning "Intel USB 3.0 eXtensible Host Controller ..." under Intel.

#2437 RE: USB 3.0/3.1 Drivers (original and modded) by Fernando 28.12.2020 14:29

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@RBRB-5000:
Have you ever tried to update the driver for one of the listed "Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controllers" by using the "Search automaticly for drivers" option?
If yes, what happened?

#2438 RE: USB 3.0/3.1 Drivers (original and modded) by RBRB-5000 28.12.2020 15:56

@Fernando:
I updated the drivers for both (1C2D and 1C26) by using the option "Search automatically for drivers" and it seems the new driver date is of 2016 and before updating it was 2006 (attached "DevMgr-DriversUpdatedFrom2006To2016.png"). I restarted my PC and did not find an entry "Intel USB 3.0 eXtensible Host Controller - 1.00 (Microsoft)" with "Compatible Hardware" selected and also did not find "USB 3.0/3.1 Controllers" listed under "USB controllers" section of the Device Manager.

But now, I did find "Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D (Microsoft)" with "Compatible Hardware" selected. Attached screenshot (DevMgr-DriversUpdated-CompatibleHardware.png"). I installed the driver of Microsoft version of both controllers (1C2D and 1C26) and restarted my PC but still cannot find an entry "Intel USB 3.0 eXtensible Host Controller - 1.00 (Microsoft)" with "Compatible Hardware" selected and also did not find "USB 3.0/3.1 Controllers" listed under "USB controllers" section of the Device Manager.

#2439 RE: USB 3.0/3.1 Drivers (original and modded) by Fernando 28.12.2020 17:27

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@RBRB-5000:
Meanwhile I found the Intel "driver", which was or is used by your on-board USB 3.0 Controller. It is the attached text file named CougarPointUSB.inf v10.1.1.38 dated 10/03/2016, which is part of the old Intel Chipset Device Software Set v10.1.1.38. I suspect, that you have installed this Intel Chipset Device Software Set already a long time ago. You can open the INF file with the Windows Editor.
This find verifies, that the on-board USB 3.0 Controller of your mainboard is currently not using any real driver. That is the reason why your USB connected devices do not work properly and the reason why the MS Win10 in-box USB 3.0 driver is not shown as being compatible.
Nevertheless you can try to get the generic MS Win10 in-box USB 3.0/3.1 drivers installed onto your current system.
Do the following:
1. Open the Windows Explorer and navigate to the C:\Windows\System32\DriverStore\FileRepository subfolder.
2. Scroll down to the subfolder named usbxhci.inf_amd64_5960ed00554ffa4c and open it.
3. Do a right-click onto the file named usbxhci.inf and choose the option "install".
4. Cross your fingers and wait about what happens.
5. Reboot.

#2440 RE: USB 3.0/3.1 Drivers (original and modded) by RBRB-5000 28.12.2020 22:19

@Fernando:
Firstly, I am not sure if I need to do anything with your attached file "CougarPointUSB.inf".

Secondly, I followed your 5 steps (install operation was successful) and did reboot (attached file "DevMgr-usbxhci.png"). But still like before I cannot find an entry "Intel USB 3.0 eXtensible Host Controller - 1.00 (Microsoft)" with "Compatible Hardware" selected and also did not find "USB 3.0/3.1 Controllers" listed under "USB controllers" section of the Device Manager.

I see many subfolders starting with usb in the path "C:\Windows\System32\DriverStore\FileRepository" (Attached picture "OtherFolders-usbINF.png"). I am not sure if I need to do anything with those subfolders.

#2441 RE: USB 3.0/3.1 Drivers (original and modded) by Fernando 28.12.2020 23:10

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@RBRB-5000:

Zitat von RBRB-5000 im Beitrag #2440
Firstly, I am not sure if I need to do anything with your attached file "CougarPointUSB.inf".
No, I just wanted to show you the origin of your USB device troubles. This INF file is not a real driver, but just a placeholder, which had blocked the installation of the real USB 3.0 drivers, which are required for a proper function of the connected USB devices.
Zitat von RBRB-5000 im Beitrag #2440
like before I cannot find an entry "Intel USB 3.0 eXtensible Host Controller - 1.00 (Microsoft)" with "Compatible Hardware" selected and also did not find "USB 3.0/3.1 Controllers" listed under "USB controllers" section of the Device Manager.
These names are obviously only given during a clean OS install, but not by an upgrade from Win7 to Win10.
Question: Which are the names and the probably wrong dates of the drivers of the Controllers, which are listed within the "USB Controllers" section of the Device Manager (right-click onto them > Properties" > "Driver" > "Driver Details")?
Zitat von RBRB-5000 im Beitrag #2440
I see many subfolders starting with usb in the path "C:\Windows\System32\DriverStore\FileRepository". I am not sure if I need to do anything with those subfolders.
You can enter the subfolder, whose name is starting with "usbhub3.inf", do a right-click onto that file and choose the option "Install". No other subfolders are needed to get your on-board USB 3.0 Contoller and the connected USB devices working.

#2442 RE: USB 3.0/3.1 Drivers (original and modded) by RBRB-5000 29.12.2020 12:38

Zitat von Fernando im Beitrag #2441
No, I just wanted to show you the origin of your USB device troubles. This INF file is not a real driver, but just a placeholder, which had blocked the installation of the real USB 3.0 drivers, which are required for a proper function of the connected USB devices.
Thanks for letting me know but I am not an expert in this area
Zitat von Fernando im Beitrag #2441
Question: Which are the names and the probably wrong dates of the drivers of the Controllers, which are listed within the "USB Controllers" section of the Device Manager (right-click onto them > Properties" > "Driver" > "Driver Details")?[
I have attached the picture with the info. I hope this is what you have asked for. The info of the 3 "Generic USB Hub" are similar and its the same case for 2 "USB Composite Device" and 2 "USB Root Hub".
Zitat von Fernando im Beitrag #2441
You can enter the subfolder, whose name is starting with "usbhub3.inf", do a right-click onto that file and choose the option "Install". No other subfolders are needed to get your on-board USB 3.0 Contoller and the connected USB devices working.
As you have mentioned, I went to the subfolder "usbhub3.inf_amd64_c796d06af9ecbb15" and clicked install on the file "usbhub3.inf". The operation was successful but after I have restarted, I did not find anything extra in "Compatible Hardware" as well as under the "USB controllers" section of the Device Manager.

#2443 RE: USB 3.0/3.1 Drivers (original and modded) by Fernando 29.12.2020 17:01

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@RBRB-5000:
Thanks for the information.
Here is my comment:

  1. Your currently used Operating System is a bad mixture of Win7, which is not supported anymore by Microsoft, and Win10 v19H1, which is not up-to-date as well. Bad consequence: The originally installed Win7 drivers are still present and interfere with the later installed Win10 drivers and impact negatively the function of the in-box and add-on devices.
  2. All devices, whose drivers are shown as being v10.0.18362.1 or v10.0.18362.1110 dated 06/21/2006, are currently using the Win10 v19H1 in-box MS drivers. These drivers are as new as the OS. The shown date has been written by Microsoft into the INF files and is absolutely wrong and misleading. It is a common problem of all Win10 users and introduced by Microsoft to make it easier to replace the generic MS in-box drivers by special third party drivers.
  3. The devices, whose drivers are shown as being v10.1.1.38 dated 10/03/2016, are still using the Intel Chipset INF file named CougarPointUSB.inf. This is not ok, but I am unsure how to get the correct generic Win10 in-box MS USB 3.0./3.1 Controller drivers installed and the Intel ones eliminated.
    Last try: Repeat the action, which I had proposed within post #2433. Maybe it will work better now after the successful installation of the MS USB 3.0 Hub drivers.

As I already have written before, the best and maybe only possible solution is a fresh install of the currently latest Win10 version after having backuped externally your important data and erased all partitions from your system drive.
My support for you will end at this point. I have done what I was able to do.

Good luck!

#2444 RE: USB 3.0/3.1 Drivers (original and modded) by RBRB-5000 29.12.2020 22:54

@Fernando:

Thanks again for the detailed explanation.

Zitat von Fernando im Beitrag #2443
Last try: Repeat the action, which I had proposed within post #2433. Maybe it will work better now after the successful installation of the MS USB 3.0 Hub drivers.[
Actually, I was not able to install MS USB 3.0 Hub drivers till now. The pictures in the last post were "Generic USB Hub" and I believe its for USB 2.0 and not for USB 3.0. Please correct me if I am wrong. Nevertheless, I tried your proposal #2433 but still I face the same issue (Cannot find an entry "Intel USB 3.0 eXtensible Host Controller - 1.00 (Microsoft)" with "Compatible Hardware" selected and also did not find "USB 3.0/3.1 Controllers" listed under "USB controllers" section of the Device Manager.)

As per your suggestion, I think its better to install clean version of Windows 10 and I don't know when I will be able to do it. Never done a clean install with Windows 10 and also I need to get a hard-disk to back up my data.

Currently, I have Windows 10 Home (64-bit), Version 20H2 and it is activated with a digital license linked to my Microsoft account. So, I believe I cannot get the product key. I also tried "wmic path SoftwareLicensingService get OA3xOriginalProductKey" in command line but did not get any product key.
My questions :
1) To have a clean install, should I follow : "Start -> Settings -> Update & Security -> Recovery -> More Recovery Options -> (Settings to open Windows Security -> Yes) -> Fresh start" or the classic USB drive way of installation ?
2) Will the fresh installation of Windows 10 take care of all the necessary drivers or should I get it from manufacturer site even if it supports Windows 7/ 8 only ?

#2445 RE: USB 3.0/3.1 Drivers (original and modded) by Fernando 30.12.2020 00:35

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@RBRB-5000:
Since your questions regarding a clean install of Win10 have nothing to with the topic of this thread, I can give only a short statement:

  1. If your currently used Win10 Home is activated, you don't have to look for the license key. Your freshly installed Win10 Home will be automaticly activated, because Microsoft has put the related information into the mainboard BIOS of your system and the new OS will detect it.
  2. For a clean install of Win10 Home I recommend to download Microsoft's latest "Media Creation Tool" named MediaCreationTool20H2.exe and to execute it. This tool will download the related ISO file and can additionally create a bootable USB off it. Installation order:
    a) Before you start booting off the USB Flash Drive, I recommend to unplug the power cables of all connected HDDs and SSDs except the one, where the OS shall be installed.
    b) Now you can boot off the USB Flash Drive. Choose the "Install" and not the "Repair" option.
    c) Let the Setup delete all existing partitions of the target Disk Drive and then create a new partition with an adequate size (depending on the complete size of the HDD/SSD).
    The rest of the installation will be done automaticly resp. according to your choice.
  3. Once the OS install has been completed, run Windows Update and let it install all the offered updates.
  4. Now run the Device Manager and look for devices with yellow flags. Do a right-click onto them and choose the "Update driver" > "Search automaticly" option. If the Windows Update doesn't offer a matching driver, search for it yourself. Most important for your Intel chipset system are not the "drivers" for your chipset (will be automaticly installed by the OS), but for the Graphics Adapter, the Network and the Intel Management Engine Interface. The OS will give you the information, when you try to install a wrong/not matching driver.
  5. When everything works fine and the Device Manager doesn't show any problem, you can reconnect the previously unplugged devices.

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