Hi Fernando,

I hope all is well on your side.

I have a small issue, but I don't know if you can help me out. Long story short, we needed a new office PC (for accounting) as our old machine crashed. Therefor a used Dell Precision T5600 system was bought.
I installed 2 SSD's and did a clean install of Windows 10. Installed all drivers available and everything was installed correctly, except for one thing: PCI-seriële poort (= Dutch). I looked up the hardware ID VEN_8086&DEV_1D3D&CC_0700 and it seems to be "PCI Serial Port".

What I don't understand is, when I download all available drivers from Dell and/or Intel, the same issue persists...

I am not sure, but I am guessing it's related Intel Management Engine drivers not being installed. So I ran MEInfoWin64 and MEManufWin64. I took screenshots of the results (see attachments). In results in an error like "Error 1002: Failed to retrieve Intel (R) ME FW Version"
It seems there is really an issue with Intel ME firmware which is causing this issue, right? Or am I wrong here? It doesn't matter what driver I download. It results always in the same issue (as described above).

If I am not mistaken the Dell Precision T5600 is based on the Intel C600 chipset.

Maybe you have an idea? Or can provide some help/insight with this?

Thank you in advance for your time...

Man I spend hours of this and the solution was so simple!
I also downloaded those Lenovo drivers, but it didn't work (and it didn't cross my mind to extract only those files).

Thanks Fernando! :))

Context

Hi, I hope someone here can help me - My laptops graphics card failed and I had it replaced. Worked perfectly however after a while - during the post intallation of MacOS on a different partition I had graphics issues - I had to do a diagnosis and it turned out that I do NOT have an IMEI driver at all...

Every time I tried to install one of these IMEI packages I get the same error that my system isn't compatible with the driver.
My specs are:

Asus Vivobook S550CM

CPU:intel core i5-3317u - (7th series)
Bios version: S550CM.202
Bios mode: UEFI
Ram: 8 Gigs
Windows 10 - 64bit
IntelHD4000+nVidia 635M

Is there any way that I am able to install an IMEI?

Edit: I can't install it through Device Manager either since Intel MEI driver doesn't show up there
just to be clear, I use windows and not having an IMEI really messes up my power settings sometimes...the Mac part was just the back story one how I found out about this issue

Zitat

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Plutomaniac @ xZaggin

When you say "failed and I had it replaced", I assume you mean that you had to replace the entire motherboard. In that case, there is a high chance that the ME firmware is not behaving properly as explained at Section A here. Basically you would need to follow that guide and repair the ME firmware. However, that won't be possible because ASUS always locks read/write access to the ME firmware, per Intel's recommendations, so you would need physical access to the board in order to remove the SPI/BIOS chip and reflash it with a hardware programmer. To verify the read/write access lock, just download Intel ME System Tools v8 and run Flash Programming Tool with command "fptw -d spi.bin" and you'll see a CPU access error or similar. You should try running "fptw -greset" command and see if the problem is solved after the reboot but I highly doubt it will be effective in your case.

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Okay so it's been a while and tomorrow I'm going to the guy that fixed my laptop. I'm not sure if he knows how to do this procedure [remove the SPI/BIOS chip and reflash it ] but he seems very capable of doing so, when I brought the issue up with him he told me he never heard of this issue before and seems like he wants to try and install it within windows. Is there a guide or something I can point him to on how to reflash my bios?

as for the flashprogramming tool, the moment a press a key it says error and closes...? any way I can fix this? [Error 200: Invalid parameter value specified by user. Use -? option to see help.]

Hi,

i would like to update the ME Firmware but i stopped at certain part while getting info about the current version etc.. If i used ME Analyzer i have got this information (see also attached):

-------[ ME Analyzer v1.16.6 ]-------
            Database r96
 
File:     M-020006
 
Family:   ME
Version:  3.0.10.1134
Release:  Production
Type:     Region, Extracted
FD:       Locked
SKU:      QST
Date:     2008-03-14
Size:     0x2F000
Platform: Desktop
Latest:   No
 
Note: This firmware was not found at the database, please report it!
 
Press enter to exit
 

I have also used the MEInfo tool provided with the 3.x package of tools with the info bellow (see also attached):

Copyright(C) 2005-07 Intel Corporation. All Rights Reserved.
 
AMT Not Found.
Intel(R) MEInfo Win Version: 3.0.0.1105
 
Intel(R) ME code versions:
        Flash:                  3.0.10
        SKU:                         IQST
        VendorID:               8086
        Build Number:           1134
        Recovery Version:       0.0.0
        Recovery Build Num:     0
HECI Version:                3.0.30.1086
Error: UNS Version Information is not available.
 
Error: The operation failed due to an internal error.
 
C:\Users\Jaro\Desktop\Intel ME System Tools v3 r1\MEInfo\Windows>
 

With the other tools i either get an error or an message that AMT is not enabled. My question in general is if its even possible to update the firmware to the latest 3.x version? While updating the firmware, from what i understood, the update is written inside BIOS and therefore in a event of a failure it would be necessary to flash the "working" BIOS, right? My reason why to update is to try if it will solve my issues with my FANs, the fans are controlled using QST and throttling at full speed, cant lower the settings right now.

EDIT: I made a dump using Flash Programming Tool, see attached with the bin.

thx, Tomas

Hi plutomaniac,

thank you a lot for your answer. Few questions if i may, if i understand this correctly the ME region is inside the chip where the SBIOS is stored but its not overwritten by a regular BIOS update, right? Hence, if i would do any mistake :), can i re flash this region by taking the BIOS chip out, use a SPI flash and hardcore re flash the whole chip? Just want to know if i have a emergency "back door" here :) The me_dell.bin is the same i attached or its extracted from the 2.0.6 BIOS at DELL website, iam quite confused here :S The rest is ok!

Anyway, i found a QST config utility etc. which can read the current settings, shows the statistic and so on.. and found what is my problem. I have changed the GPU there and apparently the QST cant find the sensor for the GPU, see below.

Intel(R) Quiet System Technology Status Display v2.0.3.1184
Copyright (C) 2006-2009, Intel Corporation. All Rights Reserved.
 
The QST Subsystem is configured and operational
 
   All fans overridden to full due to temperature sensor error!
 
Sensor Configuration/Status Summary:
 
   Processor Temperature                     Normal          -54.75
   Graphics Processor Temperature            Non-Recoverable   0.00
   I/O Controller Hub Temperature            Normal           60.78
   Memory Controller Hub Temperature         Normal           66.70
   Motherboard Temperature                   Normal           17.39
 
   Processor Fan                             Normal            3091
   Chassis Inlet Fan                         Normal            3651
 

 
Fan Speed Controller Configuration/Status Summary:
 
   Processor Fan Controller                  Normal          100.00%
   Chassis Fan Controller                    Normal          100.00%
 

Use command "qststat [-V]" for a detailed report...
 

i have also dumped the current config for the QST, see attached, there is a device address which is probably wrong.. any idea how to get the "right one"? or the flash with the newer version could solve this just like that?

thank you again,, Tomas

EDIT: Right now i disabled the GPU temperature sensor and told to regulate the FANs only by the CPU temperature,,, so far so good :) Anyway, if you know how to obtain the address from the GPU sensor, i will try to turn this on as well.

If I update ME region(via FWUpdLcl) and in future I reflash bios file(which have older ME version) from gigabyte website, ME will be downgraded or remain updated?

@ Fernando
Ok. thx for a quick answer.
I just wanted to check myself whether the issue refers to ME and if it does not, then reflash original bios file(I don't want the warranty service discovering manipulations with bios ).

thx a lot plutomaniac... and iam very thank full for the information i found here!!! Finally solved everything :)