@gpvecchi

I'm sorry if this has been asked before, but I need some informations:

- what is the platform you are trying to update - chipset, current ME firmware, maybe even full name of mainboard and BIOS version?
- do you still have problems removing Intel ME package, or just on updating?
- do you need the full package, is this for your network, do you need the vPro functions?

The reason for the questions is this: you can install the newest 9.x / 10.x packages only on newer platforms, starting with 7 or 8 series. You can only install beta packages on older platform/firmware. You only need the small drivers that Fernando posted, nothing more. The rest of the package is for corporate use.

If you can provide the log(s) from your Intel folder, maybe I will look into them. But they may contain some sensitive information, so be sure that you want to do this.

@PROMAN28

Please don't abuse the private messages when there is no need for them. I will try to help you, but you should use a better phrasing and some punctuation, because I'm starting to have a headache from your messages. This may be offending to you, but you also offended the language.

You said you already solved the Vostro 3550 with the above package. You should also consider upgrading your BIOS (version A12) and make sure you have the ME firmware 7.1.60.1193 with latest ME drivers. I managed to install 9.5.24.1790 on HM65 with no problems.

You have another 2 laptops Dell Vostro 3560 with HM77 chipset. One has a broken ME firmware. If you sincerely want help, start by posting more info. What is the current firmware and when/how it became corrupted? What is the current ME driver? Is it missing from Device Manager or simply not working?

Have you updated to latest BIOS, version A16?

dell vostro 3560 insydeh20 bios setup bios a13 (a16 is the latest bios ) intel hm77 chip set , right the problem with this laptop was intel management interface was not showing in device manager,sometimes will show with code 10 error,i tried to meinfo in cmd mode kept giving me errors failure to communicate with the intel management interface,i flashed the bios to a16 still made no difference.i even downgraded bios to a13 but still with no joy.i suspected bios crupption in the bios which was not initializing MEI, i then proceeded to make a revcovary usb, to reflash the bios contents as if i bricked my laptop. holding down end key and connecting adapter jack in and pressing power button, as soon you hear the fan kick in let go of the end key and wait between 2 min to 10 min till fan switchs off and laptop reboots.go into windows and go into device manager you should have intel management interface back in to your device manager and as i pasted meinfo list below. it works :)please make sure usb plugged in,make sure no battery or any other devices are attached on any usb ports before you flash using pen drive. i have attached insydeh20 recovery and instructions on the attachments i hope this information will help others and heres is the success pasted below. thank you to lordkag and fernando for there valueble information and advice :)



C:\Windows64>meinfowin64.exe

Intel(R) MEInfo Version: 8.1.20.1309
Copyright(C) 2005 - 2012, Intel Corporation. All rights reserved.

GBE Region does not exist.
Intel(R) ME code versions:

BIOS Version: A13
MEBx Version: 0.0.0.0000
Gbe Version: Unknown
VendorID: 8086
PCH Version: 4
FW Version: 8.1.0.1248
UNS Version: 8.0.1.1399
LMS Version: 8.0.1.1399
MEI Driver Version: 8.0.0.1262
Wireless Hardware Version: 2.1.51
Wireless Driver Version: 12.4.1.4

FW Capabilities: 0x01101C60

Intel(R) Anti-Theft Technology - PRESENT/ENABLED
Intel(R) Capability Licensing Service - PRESENT/ENABLED
Protect Audio Video Path - PRESENT/ENABLED
Intel(R) Dynamic Application Loader - PRESENT/ENABLED

Level III Manageability Upgrade State: Upgrade Capable
CPU Upgrade State: Not Upgradable
Cryptography Support: Disabled
Last ME reset reason: Power up
Local FWUpdate: Enabled
BIOS Config Lock: Disabled
Host Read Access to ME: Enabled
Host Write Access to ME: Enabled
SPI Flash ID #1: 1C3016
SPI Flash ID VSCC #1: 20052005
SPI Flash ID #2: 1C7015
SPI Flash ID VSCC #2: 20052005
SPI Flash BIOS VSCC: 20052005
BIOS boot State: Post Boot
OEM Id: 00000000-0000-0000-0000-000000000000
Capability Licensing Service: Enabled
Capability Licensing Service Status: Permit info not available
OEM Tag: 0x00000000
Localized Language: Unknown
Independent Firmware Recovery: Disabled

C:\Windows64>

Zitat von lordkag im Beitrag #156

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@gpvecchi

I'm sorry if this has been asked before, but I need some informations:

- what is the platform you are trying to update - chipset, current ME firmware, maybe even full name of mainboard and BIOS version?
- do you still have problems removing Intel ME package, or just on updating?
- do you need the full package, is this for your network, do you need the vPro functions?

The reason for the questions is this: you can install the newest 9.x / 10.x packages only on newer platforms, starting with 7 or 8 series. You can only install beta packages on older platform/firmware. You only need the small drivers that Fernando posted, nothing more. The rest of the package is for corporate use.

If you can provide the log(s) from your Intel folder, maybe I will look into them. But they may contain some sensitive information, so be sure that you want to do this.

---

On my ASUS P8Z77-V Deluxe , BIOS 2104, I have installed without any problem the full "Intel MEI Package 10.0.0.1126PV" and i see Under the Control Panel a "MEI Driver" Version 10.0.0.1126 dated 03 Feb 2014, and "Intel Management Engine Components" V 10.0.0.1168.

@PROMAN28

That was my experience as well, that you must read or write the full region of BIOS (and possibly ME) in order to recover. I only did a backup of the BIOS and the firmware was recovered, but reflashing is even better.

@gpvecchi

The install logs seems OK and it tells that the installation was successful. Did you had any errors while installing, something that isn't covered by the logs? Do you have "C:\Program Files\Intel\Intel(R) Management Engine Components\" with the following folders: FWService, LMS, IPT, DAL? Do you also have "C:\Program Files (x86)\Common Files\PostureAgent\" ; "C:\ProgramData\Intel\" ; "C:\ProgramData\Intel(R) Update Manager\" ; "C:\ProgramData\Intel\Package Cache\{1CEAC85D-2590-4760-800F-8DE5E91F3700}" on your hard drive?

Do you have all the dependencies, like Visual C++ packages? A good start is to install this and update with this - both x64 and x86.

Use 7-Zip to extract the components from SetupME.exe and install them separately, then use a good uninstaller to clean each one of them. Also clean anything related to ME from previous installs.

Does your ME device appears as healthy, or it shows signs of corruption - example?

What is the result of the ME-Test.bat?

Zitat von lordkag im Beitrag #161

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Did you had any errors while installing, something that isn't covered by the logs?

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Zitat von lordkag im Beitrag #161

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Do you have "C:\Program Files\Intel\Intel(R) Management Engine Components\" with the following folders: FWService, LMS, IPT, DAL?

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Zitat von lordkag im Beitrag #161

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Do you also have "C:\Program Files (x86)\Common Files\PostureAgent\" ; "C:\ProgramData\Intel\" ; "C:\ProgramData\Intel(R) Update Manager\" ; "C:\ProgramData\Intel\Package Cache\{1CEAC85D-2590-4760-800F-8DE5E91F3700}" on your hard drive?

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Zitat von lordkag im Beitrag #161

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Do you have all the dependencies, like Visual C++ packages?

---

Zitat von lordkag im Beitrag #161

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Use 7-Zip to extract the components from SetupME.exe and install them separately, then use a good uninstaller to clean each one of them. Also clean anything related to ME from previous installs.

---

Zitat von lordkag im Beitrag #161

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Does your ME device appears as healthy, or it shows signs of corruption - example?

---

Zitat von lordkag im Beitrag #161

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What is the result of the ME-Test.bat?

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@gpvecchi

The last log shows a failure to connect to HECI Driver (aka ME Driver). This is why I asked you to run "ME-Test.bat" and NOT meinfo.bat. Please test again with "ME-Test.bat".

This is what I was referring to when installing individual components, after 7-Zip extraction.



If you can get them installed and then removed with Revo, maybe it will work. The names to search for is "Intel(R) Trusted Connect Service Client", "Intel(R) Update Manager", "Intel(R) Management Engine Components".

If not, try a manual uninstall. Some of them might not be found, which is a good thing. Type at the elevated prompt command:

msiexec.exe /x {1CEAC85D-2590-4760-800F-8DE5E91F3700}
msiexec.exe /x {EBB4E1B1-D0A2-4F8E-BAFC-EF49A4D4E2A7}
msiexec.exe /x {0FE18988-DE59-46FB-9EE7-D40DA5E98FEA}
msiexec.exe /x {5E87242D-8A2C-40FA-8FBA-D0960891D77A}
msiexec.exe /x {C769B4D9-C208-4FC9-BBEF-420C8C219253}
msiexec.exe /x {97A8120A-818B-425A-89F5-C2A610A24862}
msiexec.exe /x {C00DC34E-75D3-49EA-B2F6-76A8FB563039}
msiexec.exe /x {4D36E97D-E325-11CE-BFC1-08002BE10318}
msiexec.exe /x {4D36E978-E325-11CE-BFC1-08002BE10318}
msiexec.exe /x {65153EA5-8B6E-43B6-857B-C6E4FC25798A}
regsvr32.exe /U "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\IntelWebAPIUpdaterActiveX.dll"
regsvr32.exe /U "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\IntelWebAPIIPTActiveX.dll"
regsvr32.exe /U "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIUpdater.dll"
regsvr32.exe /U "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIIPT.dll"

and for the services:

sc delete UNS
sc delete LMS
sc delete DAL
sc delete jhi_service
sc delete IntelDalJhi
sc delete IntelMeFWService
sc delete FWService

Search in %ProgramFiles% and %ProgramFiles(x86)% for "Intel(R) Management Engine Components" and delete this folder. Do the same for "PostureAgent" in Common Files, "Intel(R) Update Manager" in C:\ProgramData. Delete "C:\ProgramData\Intel\Package Cache\{1CEAC85D-2590-4760-800F-8DE5E91F3700}" + "C:\ProgramData\Intel\DAL\" + "C:\Windows\Installer\206f9a.msi". You should also clean "C:\Users\Jumpy\AppData\Local\Temp\", but some softwares don't understand the meaning of temp and store here the uninstaller.

Delete from registry:

HKLM\SOFTWARE\Intel\Services\DAL
HKLM\SYSTEM\CurrentControlSet\services\eventlog\Application\IntelDalJhi
- look in HKLM\SOFTWARE\Intel\ and HKLM\SOFTWARE\Intel\Services for anything ME related
HKLM\SOFTWARE\Intel\AMT\
HKLM\SOFTWARE\Intel\IntelAMTPP\
HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application\Intel(R) AMT


Uninstall the current ME driver from Device Manager or force install the previous version 9.5.24.1790. Try again to install the old package and post the log.

@lordkag I can only install Intelupdatemanager.msi from the package (my fault, I haven't extracted them).
Oh, well, something new: I had no packages to uninstall/unregister, no services running, no folders/files, no such registry entries; but I deleted some registry entries; MEI 9 still gave an error, removed and MEI 10 got installed (I have it in Installed Programs); but I don't think that all components got installed. For sure I have drivers, I now have %Programfiles (x86)%\Intel\Intel(R) Management Engine Components (it contains just lang folder) and iCLS Client, nothing else, no other folders. I have another service running, Intel(R) Capability Licensing Service TCP IP Interface.

This is last Me-Test (always my fault, I was sure it was MeInfo):

Thank you very much for your help!

Good afternoon misters. Whether there is a return method to prior version of ME. Old.bin didn't save. ME_9.1.0.1120_1.5 MB now, how to return the former ME_9.0.31.1487_1.5 MB version, without using the programmator? Board ASUS Z-87 DELUXE. I thank for the response.

@gpvecchi

I have re-uploaded the Me-Test in the previous message with the missing file. Run it again.

Not all the files need to be installed, since Intel offers the same drivers for 1.5M and 5M firmware. But you should still have more folders and no errors on installing. There are some left-overs from a previous package and if you don't have any other log with the problem, you don't have any luck with uninstallers and you don't have the time or skills to purge all traces, then I am afraid you are left with a clean install.

Fernando hello! Frequency of Bus Clock is equal 99.8Mhz instead of 100Mhz. Other problems aren't present. Spread Spectrum in Bios - is switched off. The processor 4770-K in acceleration of 4700 MHz.

Zitat von lordkag im Beitrag #167

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@gpvecchi

I have re-uploaded the Me-Test in the previous message with the missing file. Run it again.

Not all the files need to be installed, since Intel offers the same drivers for 1.5M and 5M firmware. But you should still have more folders and no errors on installing. There are some left-overs from a previous package and if you don't have any other log with the problem, you don't have any luck with uninstallers and you don't have the time or skills to purge all traces, then I am afraid you are left with a clean install.

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@gpvecchi

The ME-Test is passed, despite the error message. Your BIOS chip was not added in the database at that point in time, but the vsccommn.bin from newer 9.x tools should have it. If there is a request for it, I could add it.

A good cleaning of all Intel apps should indeed solve it, but some extra care is required when removing RST. I suggest you to install MEI 10.x again and uninstall with Revo or Total Uninstall in advanced mode.

The log is similar, except that it is reporting an exit code of 0x643. Not much of a help, but I will start by addressing the errors. Run the previous manual uninstall, but insist on the following (run from the prompt command).

Failure on removing services:

"C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe /unregserver"
sc delete UNS
"C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe /unregserver"
sc delete LMS

Failure on unregistering:

regsvr32.exe /U "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\IntelWebAPIUpdaterActiveX.dll"
regsvr32.exe /U "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\IntelWebAPIIPTActiveX.dll"
regsvr32.exe /U "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIUpdater.dll"
regsvr32.exe /U "C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\IPT\npIntelWebAPIIPT.dll"

Finally, it is "iclsClientInstaller_x64.msi" which fails to install, thus exiting the main installer. Extract it from SetupME.exe, run it as standalone in trace mode with Revo and then uninstall it. It will probably fail, so do a full manual uninstall as before, but also remove the following:

from %programfiles%\Intel and %programfiles(x86)%\Intel the folder "iCLS Client".
HKLM\Software\Intel\iCLS Client\
HKLM\Software\Intel\HeciServer\
HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application\Intel(R) Capability Licensing Service Interface
browse the subkeys from HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall\ and remove the ones that are related to ME or have one of the names mentioned in the manual uninstall.

The reg keys might have dependencies, so do a clean with CCleaner. Some reg keys to search for are 8994F7B6-3CCC-48D6-890A-09EEEA149781 and 9B48670B-D6C7-46FD-9AE5-24CBB7D30A26 and E6E6A000-274B-4499-9314-1587794DB59B, which were registered by the mentioned iclsClientInstaller_x64.msi.

You can make a backup and a restore point before all this, but the system is already corrupted.