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#1 | z77 pro3 ME corrupted/ Error 26 datum

Tue Oct 10, 2017 3:43 pm

Hello! I found this forum while researching for my problem and was surprised about how cooperative and friendly most of the responses are. I hope you can help me aswell!

I did some research and know that many people before me had this problem. In short: I have 16gb (4x4gb) of ram in my motherboard (Asrock z77pro3) but only 8gb are recognized by windows and party in the bios. Of course I checked every ram-slot and also every four of the bars separately and everything is working until I use all four of them together. All four memory bars are shown in a motherboard separate info screen at the bios but not at the actual main information there:

CPUZ is recognizing all four bars but not windows itself:

I updated my bios to the newest version and also reset my cmod by jumper and removing the battery.

After doing some research, I found out that my ME might be corrupted and that CodeRushs FTK might help. So I prepared an usb stick, installed DOS on it and used the FTK8 and the newest version of my bios. The problem is, when I type in MEREFL, I get an Error26. As far as I know, that means that the Flash Descriptor is locked.
The solutions I think there are, are a pinmod, a new bios chip or buying a tool to hardmod the bios. Is this true so far? Do you know any other solution or am I completely wrong?
I have to admit that I don't have the final evidence for a corrupted ME because I don't know how to check it. The reason for a corrupted ME anyway might be the broken power adapter I changed out recently. It forced my computer to restart several times during the boot and after shutdown and maybe caused voltage fluctuation. I was reading that this might be a cause.
I hope you can help me!

Ps: I'm writing from Japan, so please don't wonder about a delayed answer!

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#2 | RE: z77 pro3 ME corrupted/ Error 26 datum

Tue Oct 10, 2017 11:18 pm (Last edited: Tue Oct 10, 2017 11:19 pm)

Hello

Zitat von SirJohnny im Beitrag #1
The solutions I think there are, are a pinmod, a new bios chip or buying a tool to hardmod the bios. Is this true so far? Do you know any other solution or am I completely wrong?

Correct. First, try to see if flashing the BIOS via the in-BIOS flasher (InstantFlash) solves the problem.

Zitat von SirJohnny im Beitrag #1
I have to admit that I don't have the final evidence for a corrupted ME because I don't know how to check it.

You need to run MEInfo and MEManuf tools as explained at Section C of the ME Thread.

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#3 | RE: z77 pro3 ME corrupted/ Error 26 datum

Wed Oct 11, 2017 7:17 pm (Last edited: Wed Oct 11, 2017 7:45 pm)

Thank you very much for your answer!
I updated via the in-BIOS flasher to bios version 2.10a before and just did the update again a few minutes ago to be sure - nothing changed.

Since I didn't know which version I have to download, I downloaded every version of the Intel ME System Tools. Every time I ran the MEInfoWin64 (of course with admin rights), a window opened and closed at the same moment. Just with version 8 r1 a window with some text opens for about 0.5 seconds before closing. I then thought that I should try to boot with the USB stick which has DOS and the FTK8 on it and typed MEINFO. This is what I got:

I also just remembered that I installed the Intel Management Engine driver ver:11.0.0.1156 from the Asrock website (http://www.asrock.com/mb/Intel/Z77%20Pro....de.asp#osW1064) before really knowing what I was doing (I guess I still don't ).

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#4 | RE: z77 pro3 ME corrupted/ Error 26 datum

Wed Oct 11, 2017 10:00 pm

From what I can see, you need to do more research first in order to determine what Motherboard series you have, read the ME thread properly, determine your ME version and thus required tools etc... Also MEInfo, MEManuf & Flash Programming Tool are command line utilities so you need to use them via a command prompt. So for now run MEInfo and MEManuf in Windows and show the results.

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#5 | RE: z77 pro3 ME corrupted/ Error 26 datum

Thu Oct 12, 2017 12:27 am

I took a quick look at the Setup NVAR of your 2.10 bios and I think it is relatively easy to unlock the FD and reflash the ME region. It should be sufficient to boot with a modified grub and modify the value of these 2 vars:
ME State, Variable: 0x2 -> set to disabled
Me FW Image Re-Flash, Variable: 0x68F -> set to enabled

So boot into the modified grub recovery console and then:
setup_var 0x2 0x00
setup_var 0x68F 0x01

Then you can reboot into Windows and should be able to dump the ME region

If the modified grub doesn't work for you, then you can dump the EFI NVAR store (length 0x20000) and modify the 2 bytes manually and flash the modified EFI NVAR store

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#6 | RE: z77 pro3 ME corrupted/ Error 26 datum

Fri Oct 13, 2017 7:07 am

Thank you both for your answers!

Zitat von plutomaniac im Beitrag #4
From what I can see, you need to do more research first in order to determine what Motherboard series you have, read the ME thread properly, determine your ME version and thus required tools etc... Also MEInfo, MEManuf & Flash Programming Tool are command line utilities so you need to use them via a command prompt. So for now run MEInfo and MEManuf in Windows and show the results.

You are completely right about the research. My motherboard is a z77 pro3, that means it has a z77 chipset. As far as I understand that means the ME should be v8 for 7-series systems.
However, the command prompt was closing every time I ran the MeInfo v8 inside the windows cmd (I wasn't double-clicking on the .exe!). But after downloading a different command prompt tool, I was finally able to see the results of the MEInfo and the MEManuf:

Zitat von jockyw2001 im Beitrag #5
I took a quick look at the Setup NVAR of your 2.10 bios and I think it is relatively easy to unlock the FD and reflash the ME region. It should be sufficient to boot with a modified grub and modify the value of these 2 vars:
ME State, Variable: 0x2 -> set to disabled
Me FW Image Re-Flash, Variable: 0x68F -> set to enabled

So boot into the modified grub recovery console and then:
setup_var 0x2 0x00
setup_var 0x68F 0x01

Then you can reboot into Windows and should be able to dump the ME region

If the modified grub doesn't work for you, then you can dump the EFI NVAR store (length 0x20000) and modify the 2 bytes manually and flash the modified EFI NVAR store

Thank you for your help! But at the moment this is too complicated for me to understand :D

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#7 | RE: z77 pro3 ME corrupted/ Error 26 datum

Fri Oct 13, 2017 11:16 am (Last edited: Fri Oct 13, 2017 11:17 am)

Zitat von SirJohnny im Beitrag #6

Thank you for your help! But at the moment this is too complicated for me to understand :D

I know, just save it for a possible repair stage later on, although it looks like you don't need to flash a clean ME. I suspect some hidden BIOS option may do the trick or maybe *this* helps.

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#8 | RE: z77 pro3 ME corrupted/ Error 26 datum

Fri Oct 13, 2017 1:56 pm (Last edited: Fri Oct 13, 2017 1:57 pm)

The MEInfo report is not complete, it is best to run it with -verbose parameter and also use "> meinfo.txt" at the end of the command to save it to a file which you can then compress and attach here. So far the problem doesn't seem to be ME related though. It could but I doubt it and unlocking the FD to follow the CleanUp Guide might prove much more difficult than looking elsewhere first. If the problem can be seen at the BIOS as well, then the problem is probably ME firmware related. Otherwise, it should have to do with the OS configuration exclusively.

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#9 | RE: z77 pro3 ME corrupted/ Error 26 datum

Sat Oct 14, 2017 6:44 am

Zitat von plutomaniac im Beitrag #8
The MEInfo report is not complete, it is best to run it with -verbose parameter and also use "> meinfo.txt" at the end of the command to save it to a file which you can then compress and attach here. So far the problem doesn't seem to be ME related though. It could but I doubt it and unlocking the FD to follow the CleanUp Guide might prove much more difficult than looking elsewhere first. If the problem can be seen at the BIOS as well, then the problem is probably ME firmware related. Otherwise, it should have to do with the OS configuration exclusively.

Thank you for your ongoing help! Here is the complete MEInfo (I also attached the same text as a .txt file as you said):

Intel(R) MEInfo Version: 8.1.56.1541
Copyright(C) 2005 - 2014, Intel Corporation. All rights reserved.

FW Status Register1: 0x1E000245
FW Status Register2: 0x60000106

CurrentState: Normal
ManufacturingMode: Disabled
FlashPartition: Valid
OperationalState: M0 with UMA
InitComplete: Complete
BUPLoadState: Success
ErrorCode: No Error
ModeOfOperation: Normal
ICC: Valid OEM data, ICC programmed

Windows OS Version : 6.2.9200 ""
OS BIOS Support : Legacy

Table Type 0 ( 0x 00 ) found, size of 24 (0x 18 ) bytes

Windows OS Version : 6.2.9200 ""
OS BIOS Support : Legacy

Table Type 0 ( 0x 00 ) found, size of 24 (0x 18 ) bytes
Table Type 1 ( 0x 01 ) found, size of 27 (0x 1B ) bytes
Table Type 2 ( 0x 02 ) found, size of 15 (0x 0F ) bytes
Table Type 3 ( 0x 03 ) found, size of 22 (0x 16 ) bytes
Table Type 9 ( 0x 09 ) found, size of 17 (0x 11 ) bytes
Table Type 9 ( 0x 09 ) found, size of 17 (0x 11 ) bytes
Table Type 9 ( 0x 09 ) found, size of 17 (0x 11 ) bytes
Table Type 9 ( 0x 09 ) found, size of 17 (0x 11 ) bytes
Table Type 9 ( 0x 09 ) found, size of 17 (0x 11 ) bytes
Table Type 11 ( 0x 0B ) found, size of 5 (0x 05 ) bytes
Table Type 32 ( 0x 20 ) found, size of 20 (0x 14 ) bytes
Table Type 7 ( 0x 07 ) found, size of 19 (0x 13 ) bytes
Table Type 7 ( 0x 07 ) found, size of 19 (0x 13 ) bytes
Table Type 7 ( 0x 07 ) found, size of 19 (0x 13 ) bytes
Table Type 16 ( 0x 10 ) found, size of 23 (0x 17 ) bytes
Table Type 4 ( 0x 04 ) found, size of 42 (0x 2A ) bytes
Table Type 17 ( 0x 11 ) found, size of 34 (0x 22 ) bytes
Table Type 17 ( 0x 11 ) found, size of 34 (0x 22 ) bytes
Table Type 20 ( 0x 14 ) found, size of 35 (0x 23 ) bytes
Table Type 17 ( 0x 11 ) found, size of 34 (0x 22 ) bytes
Table Type 17 ( 0x 11 ) found, size of 34 (0x 22 ) bytes
Table Type 20 ( 0x 14 ) found, size of 35 (0x 23 ) bytes
Table Type 19 ( 0x 13 ) found, size of 31 (0x 1F ) bytes
Table Type 131 ( 0x 83 ) found, size of 64 (0x 40 ) bytes
MEBx Version found is 0.0.0.0000

Get ME FWU info command...done

Get ME FWU version command...done

Get ME FWU feature state command...done

Get ME FWU platform type command...done

Get ME FWU feature capability command...done

Get ME FWU OEM Id command...done
FW Capabilities value is 0x1101C40
Feature enablement is 0x1101C40
Platform type is 0x72420322
GBE Region does not exist.
Intel(R) ME code versions:

BIOS Version: P2.10A
MEBx Version: 0.0.0.0000
Gbe Version: Unknown
VendorID: 8086
PCH Version: 4
FW Version: 8.1.0.1248
UNS Version: Not Available
LMS Version: 11.0.0.1156
MEI Driver Version: 11.0.5.1189
Wireless Hardware Version: Not Available
Wireless Driver Version: Not Available

FW Capabilities: 0x01101C40

Intel(R) Anti-Theft Technology - NOT PRESENT
Intel(R) Capability Licensing Service - PRESENT/ENABLED
Protect Audio Video Path - PRESENT/ENABLED
Intel(R) Dynamic Application Loader - PRESENT/ENABLED

Get iCLS permit information command...done
Command response status indicates permit not found

Get iCLS CPU allowed feature information command...done
CPU Upgrade State: Not Upgradable
Cryptography Support: Disabled
Last ME reset reason: Power up
Local FWUpdate: Enabled

Get BIOS flash lockdown status...done
BIOS Config Lock: Enabled

Get flash master region access status...done
Host Read Access to ME: Disabled
Host Write Access to ME: Disabled
SPI Flash ID #1: EF4017
SPI Flash ID VSCC #1: 20052005
SPI Flash BIOS VSCC: 20052005
Protected Range Register Base #0 0x0
Protected Range Register Limit #0 0x0
Protected Range Register Base #1 0x0
Protected Range Register Limit #1 0x0
Protected Range Register Base #2 0x0
Protected Range Register Limit #2 0x0
Protected Range Register Base #3 0x0
Protected Range Register Limit #3 0x0
Protected Range Register Base #4 0x0
Protected Range Register Limit #4 0x0
BIOS boot State: Post Boot
OEM Id: 00000000-0000-0000-0000-000000000000
Capability Licensing Service: Enabled

Get iCLS permit information command...done
Command response status indicates permit not found

Get iCLS permit information command...done
Command response status indicates permit not found

Get iCLS CPU allowed feature information command...done

Get iCLS PCH allowed feature information command...done

Get iCLS PCH allowed feature information command...done
Capability Licensing Service Status: Permit info not available

Get ME FWU OEM Tag command...done
OEM Tag: 0x00000000

Get ME FWU Platform Attribute (WLAN ucode) command...done
Localized Language: Unknown

Get ME FWU Info command...done
Independent Firmware Recovery: Enabled

C:\Users\Max\Desktop\Motherboard Fix\Intel ME System Tools v8 r1\Intel ME System Tools v8 r1\MEInfo\Windows64>

SirJohnny has attached files to this post

MEinfoText.txt

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#10 | RE: z77 pro3 ME corrupted/ Error 26 datum

Sat Oct 14, 2017 1:57 pm

Yes the ME looks fine. Try updating its firmware to the latest via FWUpdate tool as explained at the ME thread. Afterwards, execute Flash Programming Tool with command "fptw -greset". If these two don't fix your issue, I suggest you look elsewhere for the source.

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#11 | RE: z77 pro3 ME corrupted/ Error 26 datum

Sun Oct 15, 2017 3:52 pm

Zitat von plutomaniac im Beitrag #10
Yes the ME looks fine. Try updating its firmware to the latest via FWUpdate tool as explained at the ME thread. Afterwards, execute Flash Programming Tool with command "fptw -greset". If these two don't fix your issue, I suggest you look elsewhere for the source.

Hello! I updated to Intel ME Firmware v8.1.70.1590 via FWUpdate. After a reboot, I ran the Flash Programming Tool but "-greset" resulted in an error:

C:\Users\Max\Desktop\Motherboard Fix\Intel ME System Tools v8 r1\Intel ME System Tools v8 r1\Flash Programming Tool\Windows64>fptw64.exe -greset

Intel (R) Flash Programming Tool. Version: 8.1.60.1561
Copyright (c) 2007 - 2014, Intel Corporation. All rights reserved.

Platform: Intel(R) Z77 Express Chipset
Reading HSFSTS register... Flash Descriptor: Valid

--- Flash Devices Found ---
W25Q64BV ID:0xEF4017 Size: 8192KB (65536Kb)

Could not set the GlobalReset bit
Initializing HECI Client...
FW Status Register1: 0x1E000245
FW Status Register2: 0x70000106
Current ME State ( 0x7 ) : FwUpdate
The ME is not is a functional state. Cannot execute ME Reboot.
The ME could not be reset from the program. The system requires a manual Power-off

Error 217: Setting Global Reset Failed

Just in case, this is what MEInfo says now:

Intel(R) MEInfo Version: 8.1.56.1541
Copyright(C) 2005 - 2014, Intel Corporation. All rights reserved.

GBE Region does not exist.
Intel(R) ME code versions:

BIOS Version: P2.10A
MEBx Version: 0.0.0.0000
Gbe Version: Unknown
VendorID: 8086
PCH Version: 4
FW Version: 8.1.70.1590
UNS Version: Not Available
LMS Version: 11.0.0.1156
MEI Driver Version: 9.0.0.1287
Wireless Hardware Version: Not Available
Wireless Driver Version: Not Available

FW Capabilities: 0x01101C40

Intel(R) Capability Licensing Service - PRESENT/ENABLED
Protect Audio Video Path - PRESENT/ENABLED
Intel(R) Dynamic Application Loader - PRESENT/ENABLED

CPU Upgrade State: Not Upgradable
Cryptography Support: Disabled
Last ME reset reason: Power up
Local FWUpdate: Enabled
BIOS Config Lock: Enabled
Host Read Access to ME: Disabled
Host Write Access to ME: Disabled
SPI Flash ID #1: EF4017
SPI Flash ID VSCC #1: 20052005
SPI Flash BIOS VSCC: 20052005
BIOS boot State: Post Boot
OEM Id: 00000000-0000-0000-0000-000000000000
Capability Licensing Service: Enabled
Capability Licensing Service Status: Permit info not available
OEM Tag: 0x00000000
Localized Language: Unknown
Independent Firmware Recovery: Enabled

C:\Users\Max\Desktop\Motherboard Fix\Intel ME System Tools v8 r1\Intel ME System Tools v8 r1\MEInfo\Windows64>MEInfoWin64.exe -verbose

Intel(R) MEInfo Version: 8.1.56.1541
Copyright(C) 2005 - 2014, Intel Corporation. All rights reserved.

FW Status Register1: 0x1E000245
FW Status Register2: 0x70000106

CurrentState: Normal
ManufacturingMode: Disabled
FlashPartition: Valid
OperationalState: M0 with UMA
InitComplete: Complete
BUPLoadState: Success
ErrorCode: No Error
ModeOfOperation: Normal
ICC: Valid OEM data, ICC programmed

Windows OS Version : 6.2.9200 ""
OS BIOS Support : Legacy

Table Type 0 ( 0x 00 ) found, size of 24 (0x 18 ) bytes

Windows OS Version : 6.2.9200 ""
OS BIOS Support : Legacy

Table Type 0 ( 0x 00 ) found, size of 24 (0x 18 ) bytes
Table Type 1 ( 0x 01 ) found, size of 27 (0x 1B ) bytes
Table Type 2 ( 0x 02 ) found, size of 15 (0x 0F ) bytes
Table Type 3 ( 0x 03 ) found, size of 22 (0x 16 ) bytes
Table Type 9 ( 0x 09 ) found, size of 17 (0x 11 ) bytes
Table Type 9 ( 0x 09 ) found, size of 17 (0x 11 ) bytes
Table Type 9 ( 0x 09 ) found, size of 17 (0x 11 ) bytes
Table Type 9 ( 0x 09 ) found, size of 17 (0x 11 ) bytes
Table Type 9 ( 0x 09 ) found, size of 17 (0x 11 ) bytes
Table Type 11 ( 0x 0B ) found, size of 5 (0x 05 ) bytes
Table Type 32 ( 0x 20 ) found, size of 20 (0x 14 ) bytes
Table Type 7 ( 0x 07 ) found, size of 19 (0x 13 ) bytes
Table Type 7 ( 0x 07 ) found, size of 19 (0x 13 ) bytes
Table Type 7 ( 0x 07 ) found, size of 19 (0x 13 ) bytes
Table Type 16 ( 0x 10 ) found, size of 23 (0x 17 ) bytes
Table Type 4 ( 0x 04 ) found, size of 42 (0x 2A ) bytes
Table Type 17 ( 0x 11 ) found, size of 34 (0x 22 ) bytes
Table Type 17 ( 0x 11 ) found, size of 34 (0x 22 ) bytes
Table Type 20 ( 0x 14 ) found, size of 35 (0x 23 ) bytes
Table Type 17 ( 0x 11 ) found, size of 34 (0x 22 ) bytes
Table Type 17 ( 0x 11 ) found, size of 34 (0x 22 ) bytes
Table Type 20 ( 0x 14 ) found, size of 35 (0x 23 ) bytes
Table Type 19 ( 0x 13 ) found, size of 31 (0x 1F ) bytes
Table Type 131 ( 0x 83 ) found, size of 64 (0x 40 ) bytes
MEBx Version found is 0.0.0.0000

Get ME FWU info command...done

Get ME FWU version command...done

Get ME FWU feature state command...done

Get ME FWU platform type command...done

Get ME FWU feature capability command...done

Get ME FWU OEM Id command...done
FW Capabilities value is 0x1101C40
Feature enablement is 0x1101C40
Platform type is 0x72420322
GBE Region does not exist.
Intel(R) ME code versions:

BIOS Version: P2.10A
MEBx Version: 0.0.0.0000
Gbe Version: Unknown
VendorID: 8086
PCH Version: 4
FW Version: 8.1.70.1590
UNS Version: Not Available
LMS Version: 11.0.0.1156
MEI Driver Version: 9.0.0.1287
Wireless Hardware Version: Not Available
Wireless Driver Version: Not Available

FW Capabilities: 0x01101C40

Intel(R) Anti-Theft Technology - NOT PRESENT
Intel(R) Capability Licensing Service - PRESENT/ENABLED
Protect Audio Video Path - PRESENT/ENABLED
Intel(R) Dynamic Application Loader - PRESENT/ENABLED

Get iCLS permit information command...done
Command response status indicates permit not found

Get iCLS CPU allowed feature information command...done
CPU Upgrade State: Not Upgradable
Cryptography Support: Disabled
Last ME reset reason: Power up
Local FWUpdate: Enabled

Get BIOS flash lockdown status...done
BIOS Config Lock: Enabled

Get flash master region access status...done
Host Read Access to ME: Disabled
Host Write Access to ME: Disabled
SPI Flash ID #1: EF4017
SPI Flash ID VSCC #1: 20052005
SPI Flash BIOS VSCC: 20052005
Protected Range Register Base #0 0x0
Protected Range Register Limit #0 0x0
Protected Range Register Base #1 0x0
Protected Range Register Limit #1 0x0
Protected Range Register Base #2 0x0
Protected Range Register Limit #2 0x0
Protected Range Register Base #3 0x0
Protected Range Register Limit #3 0x0
Protected Range Register Base #4 0x0
Protected Range Register Limit #4 0x0
BIOS boot State: Post Boot
OEM Id: 00000000-0000-0000-0000-000000000000
Capability Licensing Service: Enabled

Get iCLS permit information command...done
Command response status indicates permit not found

Get iCLS permit information command...done
Command response status indicates permit not found

Get iCLS CPU allowed feature information command...done

Get iCLS PCH allowed feature information command...done

Get iCLS PCH allowed feature information command...done
Capability Licensing Service Status: Permit info not available

Get ME FWU OEM Tag command...done
OEM Tag: 0x00000000

Get ME FWU Platform Attribute (WLAN ucode) command...done
Localized Language: Unknown

Get ME FWU Info command...done
Independent Firmware Recovery: Enabled

Thanks again for your help!

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#12 | RE: z77 pro3 ME corrupted/ Error 26 datum

Sun Oct 15, 2017 5:32 pm

Right, I meant after a restart. FWUpdate asks you for a restart first. Anyway, you can do the "-greset" manually by shutting down the system and removing power (psu cord, RTC is ok) for 1 minute.

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#13 | RE: z77 pro3 ME corrupted/ Error 26 datum

Sun Oct 15, 2017 6:34 pm

Ok, now it worked but the problem is still there. I guess you can't help me then... Do you have an idea or suggestion for what I could do next?
Anyway, thank you so much for your time!

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#14 | RE: z77 pro3 ME corrupted/ Error 26 datum

Sun Oct 15, 2017 9:56 pm

It is possible that this memory is not supported by the motherboard, not tested maybe. Have you tried contacting ASRock support about that? Although I don't see the ME firmware being the issue here, if ASRock support cannot help, maybe @jockyw2001 can attach a grub which works with setup_var and give his instructions a try. If you succeed then you can reflash the ME region and rule it out 100%.

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#15 | RE: z77 pro3 ME corrupted/ Error 26 datum

Mon Oct 16, 2017 1:52 pm

Zitat von plutomaniac im Beitrag #14
It is possible that this memory is not supported by the motherboard, not tested maybe. Have you tried contacting ASRock support about that? Although I don't see the ME firmware being the issue here, if ASRock support cannot help, maybe @jockyw2001 can attach a grub which works with setup_var and give his instructions a try. If you succeed then you can reflash the ME region and rule it out 100%.

I did not contact ASRock support. I thought it won't help much because nobody with my problem, I found, got actually help from the official support. Even if my memory is not officially supported, it worked for a few years without any problem. I'm not even sure since when my pc runs only with half its memory. As I wrote at the beginning, I think a broken power adapter was the reason. Anyway, I will write to ASRock now!

Besides that, is a pinmod that difficult?

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