HP Elitebook 8540w Windows 10 d0n't shut down with fast startup enabled

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#1 | HP Elitebook 8540w Windows 10 d0n't shut down with fast startup enabled datum

Fri Nov 25, 2016 5:17 pm

Hi all,
I have an HP Elitebook 8540w, p/n WD929EA, with Intel® Core� i7-620M Processor.
Since I have upgrade the notebook to Windows 10 at the end of July 2015, that I faced the shut down problem.
I searched and I found that is a problem with Management Engine.
I try to upgrade it but I receive an error.
My IMEI version is 6.0.0.1179
I found a person that have this IMEI version and his notebook works properly.
Please see: http://h30434.www3.hp.com/t5/Notebook-Op...it/td-p/5177713
I can't solve this!!!
The only way for me to shut down the notebook is to disable Fast Sartup!.
Any help please.
Thanks,

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#2 | RE: HP Elitebook 8540w Windows 10 d0n't shut down with fast startup enabled datum

Fri Nov 25, 2016 5:40 pm

Install the latest ME driver from the ME thread, otherwise try some older versions listed at section D.

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#3 | RE: HP Elitebook 8540w Windows 10 d0n't shut down with fast startup enabled datum

Fri Nov 25, 2016 6:55 pm

Can you please inform the correct ME Driver for Mobile Intel® QM57 Express with Windows 10?

Thank you

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#4 | RE: HP Elitebook 8540w Windows 10 d0n't shut down with fast startup enabled datum

Sat Nov 26, 2016 3:39 pm

Zitat von Gray im Beitrag #3
Can you please inform the correct ME Driver for Mobile Intel® QM57 Express with Windows 10?

Intel MEI Driver v6.2.50.1050 INF

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#5 | RE: HP Elitebook 8540w Windows 10 d0n't shut down with fast startup enabled datum

Sat Nov 26, 2016 9:30 pm

Thank you Plutomaniac,
Updated the MEI Driver to v6.2.50.1050, but unfortunately the notebook don't shut down with fast startup enabled!
Should I install another MEI driver?
Thank you very much.

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#6 | RE: HP Elitebook 8540w Windows 10 d0n't shut down with fast startup enabled datum

Sun Nov 27, 2016 2:49 am

Run tools MEInfo and MEManuf. If the former does not shown any error and the latter reports "Operation Passed", the problem is not ME firmware or driver related.

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#7 | RE: HP Elitebook 8540w Windows 10 d0n't shut down with fast startup enabled datum

Sun Nov 27, 2016 12:19 pm (Last edited: Sun Nov 27, 2016 1:21 pm)

Downloaded Intel ME System Tools v6 1.5MB/5MB r1 - (Updated: 13/10/2016).
Runned both tools windows version as administrator. MEINfo didn't show nothing, the window opened and disappeared. MEManuf created an error file with this line: "Error 9296: MEManuf Test Failed".
What doest it mean?
Downloaded Intel MEVerificationUtility and got the results in the image:

Thank you

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#8 | RE: HP Elitebook 8540w Windows 10 d0n't shut down with fast startup enabled datum

Sun Nov 27, 2016 2:24 pm

These are command line tools, you don't just run them like that. Open a command prompt as administrator and run MEInfo.exe and MEManuf.exe from their respective folders.

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#9 | RE: HP Elitebook 8540w Windows 10 d0n't shut down with fast startup enabled datum

Sun Nov 27, 2016 5:27 pm

Thank you Plutomaniac,
From MEInfo, I got this:

Intel(R) MEInfo Version: 6.2.0.1022
Copyright(C) 2005 - 2011, Intel Corporation. All rights reserved.

Intel(R) Manageability and Security Application code versions:

BIOS Version: 68CVD Ver. F.60
MEBx Version: 6.1.0.6
Gbe Version: 4.48.0
VendorID: 8086
PCH Version: 5
FW Version: 6.2.40.1045
UNS Version: 6.1.0.1044
LMS Version: 6.1.0.1044
MEI Driver Version: 6.2.50.1050
Wireless Hardware Version: 1.1.70
Wireless Driver Version: 15.18.0.1

FW Capabilities: 6474853

Intel(R) Active Management Technology
Intel(R) Anti-Theft Technology PC Protection
Intel(R) Remote PC Assist Technology
Intel(R) Capability Licensing Service

Intel(R) AMT State: Enabled
Link Status: Link down
Cryptography Support: Enabled
Last ME reset reason: Power up
System UUID: 4f658da3-f40d...
MAC Address: 88-ae-1d-...
Configuration state: Not started
IPv4 Address: 0.0.0.0
Wireless MAC Address: 00-24-...
Wireless IPv4 Address: 0.0.0.0
IPv6 Enablement: Disabled
Wireless IPv6 Enablement: Disabled
BIOS and GbE Config Lock: Enabled
Host Read Access to ME: Disabled
Host Write Access to ME: Disabled
SPI Flash ID #1: EF4017
SPI Flash ID VSCC #1: 20052005
BIOS boot State: Post Boot
Provisioning Mode: PKI
FWU Override Counter: Always
FWU Override Qualifier: Always
Local FWUpdate: Enabled
Secure FWUpdate: Enabled
OEM Id: 00000000-0000-0000-0000-000000000000
Remote PC Assist Technology Registered: False
Remote PC Assist Technology Enabler ID: 1256f688-...
Remote PC Assist Technology Enabler Description:
HP Commercial NB
Capability Licensing Service: Enabled
Capability Licensing Service Status: Permit info not available
Override to RPAT-c SKU: Not Set
FW behavior on Flash Descriptor Override Pin-Strap: Halt

From MEManuf I got the same error: "Error 9296: MEManuf Test Failed".

Sorry Plutomaniac, I am a rookie at this level!

Thanks again.

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#10 | RE: HP Elitebook 8540w Windows 10 d0n't shut down with fast startup enabled datum

Sun Nov 27, 2016 6:58 pm

MEInfo seems ok. What is the exact output of MEManuf? The error code by itself does not mean anything. Also, run Flash Programming Tool with command "fptw -greset" and check if the problem persists after the reset. If it does, try to run FPT with command "fptw -d spi.bin" and let me know if it shows error 26 or not. If it doesn't, compress and attach the output "spi.bin" file.

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#11 | RE: HP Elitebook 8540w Windows 10 d0n't shut down with fast startup enabled datum

Sun Nov 27, 2016 10:20 pm

Flash Programming Tool with command "fptw -greset" returns:

Intel (R) Flash Programming Tool. Version: 6.0.40.1214
Copyright (c) 2007-2010, Intel Corporation. All rights reserved.

Platform: Intel(R) QM57 Express Chipset Revision: B2
Reading HSFSTS register... Flash Descriptor: Valid

--- Flash Devices Found ---

Error 103: There are no supported SPI flash devices installed. Please check connectivity and orientation of SPI flash device.

FPT with command "fptw -d spi.bin" returns:

Intel (R) Flash Programming Tool. Version: 6.0.40.1214
Copyright (c) 2007-2010, Intel Corporation. All rights reserved.

Platform: Intel(R) QM57 Express Chipset Revision: B2
Reading HSFSTS register... Flash Descriptor: Valid

--- Flash Devices Found ---

Error 103: There are no supported SPI flash devices installed. Please check connectivity and orientation of SPI flash device.

It didn't create any spi.bin file.

I don't know what to do?

Thanks for your time.

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#12 | RE: HP Elitebook 8540w Windows 10 d0n't shut down with fast startup enabled datum

Sun Nov 27, 2016 11:40 pm (Last edited: Sun Nov 27, 2016 11:40 pm)

Download fparts.txt and replace it at FPT. Download vsccommn.bin and replace it at MEManuf. Then run MEManuf and show the result as well as the previous FPT commands I asked.

plutomaniac has attached files to this post

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#13 | RE: HP Elitebook 8540w Windows 10 d0n't shut down with fast startup enabled datum

Mon Nov 28, 2016 4:37 pm (Last edited: Mon Nov 28, 2016 4:39 pm)

MEManuf returns:

Intel(R) MEManuf Version: 6.0.40.1214
Copyright(C) 2005 - 2010, Intel Corporation. All rights reserved.

Error 9296: MEManuf Test Failed
Use <VERBOSE> option for more details

Flash Programming Tool with command "fptw -greset" returns:

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. Todos os direitos reservados.

Intel (R) Flash Programming Tool. Version: 6.0.40.1214
Copyright (c) 2007-2010, Intel Corporation. All rights reserved.

Platform: Intel(R) QM57 Express Chipset Revision: B2

Error 77: An unknown error occurred while opening the file "fparts.txt"

FPT with command "fptw -d spi.bin" returns:

Intel (R) Flash Programming Tool. Version: 6.0.40.1214
Copyright (c) 2007-2010, Intel Corporation. All rights reserved.

Platform: Intel(R) QM57 Express Chipset Revision: B2

Error 77: An unknown error occurred while opening the file "fparts.txt"

Note that fparts.txt is empty.

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#14 | RE: HP Elitebook 8540w Windows 10 d0n't shut down with fast startup enabled datum

Mon Nov 28, 2016 5:43 pm

Fparts should not be empty, the file I attached is proper. Redownload, replace, make sure it's what I uploaded and then rerun FPT. Do the same for MEManuf and vsccommn and then run it with -verbose parameter.

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#15 | RE: HP Elitebook 8540w Windows 10 d0n't shut down with fast startup enabled datum

Mon Nov 28, 2016 5:59 pm (Last edited: Mon Nov 28, 2016 8:03 pm)

Zitat von plutomaniac im Beitrag #14
Fparts should not be empty, the file I attached is proper. Redownload, replace, make sure it's what I uploaded and then rerun FPT. Do the same for MEManuf and vsccommn and then run it with -verbose parameter.

Redownloaded it and it is empty! How Do I download it? Double click it?

Those are the files I have downloaded:

Thanks

Gray has attached files to this post

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