Hi everyone.

I am hoping that someone here in the community who owns a Dell U2413 Monitor can give me a some assistance with a problem that I created for myself some time ago. I have approached Dell and their support people were absolutely no help, not even being able to understand what my issue is. It just occurred to me that community members should understand exactly what I am talking about. Apologies in advance if this post ends up being a bit long.

A bit of background. I have and use a Dell U2413 wide gamut monitor. The monitor has a special hardware calibration feature that allows the monitor to be colour calibrated with the ICC LUTS saved to the monitor itself for more accurate colour calibration that what is available when the LUT is saved to the Graphic card.

Built into the monitor is a USB 3.0 hub and a Realtek USB 3.0 Cardreader. The calibration software uses the USB card reader hardware/realtek drivers to communicate with the monitor and save the Luts in, i assume, the NVRAM in the monitor.
I also have a Kingston FCR-HS3 USB 3.0 multi format card reader that uses the same Realtek chipset.

Kingston issued a firmware update with a handy the flash utility to resolve some bugs some time ago. Of course I got the software, disconnected all of my attached USB storage from the PC, completely forgetting about the Card Reader and proceeded with executing the firmware update. Of course it updated teh Monitor Card reader and not the Kingston one. Now I have a Dell U2413 that reports to the UEFI bios and windows registry that it has multiple phantom Kingston card reader slots. The card reader still works fine to read SD cards but the firmware seems to have overwritten the memory addresses that were previously reserved for the calibration luts. Unfortunately I do not have access to another Dell monitor to resolve this myself.

I would be really grateful, if anyone has access to a factory fresh Dell U2413 monitor, If the could use the attached utility to dump the firmware from their monitor and send it to me so I can reapply the firmware to my monitor to hopefully resolve my problem.
The Firmware utility is attached below. and the instructions to obtain teh firmware dump are as follows:
The software runs under Windows and the utility should be run from a normal, user level command line.
the process is as follows:
1. Save the attached file to your HD
2. Unzip the file to a unique directory. The executable also needs the included INI file and DLL files.
3. Ensure that the Dell monitor is connected to a USB port on your computer.
4. Ensure that any other USB device has been disconnected from your PC.
5. Open a command prompt and navigate to the directory where you extracted the archive files.
6. The command syntax is: "readerff_usb.exe -t dellu2413.bin" without the quotes
7. After that completes, you should have a 400Kb file named dellu2413.bin in the same directory as the utility.

If you could then attach the bin file to your reply to this thread.

Thanks again in advance.

In case anyone is worried about the utility I attached.

The same utility can be obtained from the Kingston web site under the support pages for their FCR-HS3 USB 3.0 card reader by downloading the firmware update zip file. If you delete the ini and bin files from the directory before running the utility, It cannot do any harm to your system.

Still hoping someone may be able to assist me. Please?

I managed to obtain the firmware dump from elsewhere.

It works.

Thats OK.

I figured that I had nothing to lose to ask the question ask given the experience in other firmware related areas exhibited by the members here.

Since other people (as rare as it might be) with this same or similar problem might find this thread by google searching, it would be considered courteous to provide the firmware dump you obtained.