Hi all

After upgrading a brand new notebook to Windows 10, I cannot install a new version of the Intel RST drivers (14.6.1.1030), I get the following error:

The setup program ended prematurely because of the following error: Fatal error during installation.

Apparently this is a known issue as outlined here Hp Advisory

The resolution is to either uninstall the driver before upgrading to 10, or install the new driver first. Clearly this is no good to me after the fact. They say if the issue has already occurred then to download RST 14.5.0.1081 and run the repair option.

Trouble is there is no repair option, and I've never seen a repair option for any RST install package.

So.... Anyone know how to fix the problem. I can of course manually update the driver only via Device Manager, but I can't update the application.

Any of you gurus can help me out ? :)

Cheers

Thanks for the reply Dieter, but ....

The RST can't be uninstalled either, it throws the same fatal error.

Attempting to install or uninstall the Intel Rapid Storage Technology (IRST) driver when upgrading to Windows 10 may fail with the following message displayed:

The setup program ended prematurely because of the following error: Fatal error during installation.


So I can't uninstall it, and I can't install a new version. Hence me coming here for help from the experts :)

Hi again

There is no previous version to roll back to.

This was a brand new out of box HP notebook, it was upgraded to windows 10 immediately. So the RST installed is just version 13.2.0.1016 that came pre-installed in Win 7.

I tried stopping the service, still throws the fatal error on either uninstalling or trying to install the latest version.

Any other ideas ?

Hi again

I think we have our wires crossed a little bit :)

RST 13.2.0.16 was pre-installed as part of the HP provided installation, I understand that it was not part of Windows 7 itself.

So Windows 10 is still running 13.2.0.16, as any attempt to uninstall it, or install 14.6.1.1030 over it fails with the error. (I've also tried a few other recent versions, including the linked from the HP article.)

I have updated the driver to 14.6.1.1030 from Device Manager, but I still can't change the software set.

Cheers

Sorry 13.2.0.1016 is the version.

Yeah I didn't really want to have to reinstall, it's a clients machine that has everything setup and ready to go (I'm a IT reseller), it would be quite a lot of work to redo it all.

It's not the end of the world to leave it as it is, it was just annoying me (I don't like to be beaten) :)

So i was hoping, seeing you've been playing with this stuff for years, you might have known a secret command line switch or something, or a way to forcefully remove it.

Thanks for trying to help, much appreciated.

Cheers